Last updated: 07/18/2025
1. Introduction
This Privacy Policy explains how Pianca Pizza Restaurant LLC (“Pianca Pizza,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website, place an online order, or interact with us digitally.
By using our services, you agree to the practices described in this policy.
2. Personal information (PI)
The Services collect Personal Information, including:
- Name & Contact Details such as first and last name, title, prefix, email address, telephone number, postal address
- Account Information such as username and password
- Order Information such as the order placed, the delivery address and any other Personal Information included in order
- Payment Information such as credit or debit card details
- Device Information such as IP address, a cookie ID on your browser, and other information about your device, such as browser, device type, operating system, the presence or use of ‘apps’, screen resolution, or the preferred language.
3. Collection of PI
We and our service providers collect Personal Information in a variety of ways, including through the Services. For example, we collect Personal Information through the Services when you sign up for an account, place an order, or contact customer services. We need to collect Personal Information in order to provide the requested Services.
We may collect the following categories of information:
a) Personal Identifiable Information (PII):
Name
Email address
Phone number
Billing and shipping address
Payment details (handled securely via third-party processors)
Order history and preferences
b) Technical & Usage Data:
IP address
Browser type and operating system
Access times and pages viewed
Device information
Cookies and similar tracking technologies
c) Location Data:
If you allow it, we may collect your location to confirm delivery zones or offer localized services.
4. Use of personal information
We use your information to:
Process and fulfill orders
Communicate with you about your orders or account
Respond to inquiries and provide customer support
Improve our products, services, and website
Send occasional marketing or promotional messages (if you opt in)
Comply with applicable laws and regulations
5. Disclosure of personal information
We do not sell your personal information.
We may share your data only with:
Service providers (e.g., online ordering platforms, payment processors, delivery systems) who help us operate our business
Law enforcement or government officials as required by law or in connection with legal processes
Successors in case of a business transfer, merger, or sale
Each third party is required to maintain confidentiality and only use data for the specific services we’ve contracted.
6. Security
We use reasonable administrative, technical, and physical safeguards to protect your personal data. However, no online transmission is 100% secure. You are responsible for safeguarding your password and access to your account.
7. Rights and access
As a Connecticut resident, you have the right to:
Access the personal data we hold about you
Correct inaccurate personal data
Delete your personal information (with some exceptions)
Opt-out of targeted advertising or sale of personal data
Limit use of sensitive personal information
To exercise your rights, contact us at info@piancapizza.com.
We will respond within the timeframe required by law (typically within 45 days).
8. Retention period
We retain your personal information only for as long as it is reasonably necessary to:
Fulfill the purposes outlined in this Privacy Policy
Comply with legal, tax, accounting, and regulatory requirements
Resolve disputes or enforce our agreements
Support our internal business operations (such as reordering history and customer service)
Retention Periods:
Order and payment records: Retained for 7 years, as required for tax and accounting compliance
Account information and preferences: Retained for as long as your account remains active, and up to 2 years after inactivity unless you request deletion sooner
Marketing communications: Retained until you opt out or request deletion
Support inquiries or complaints: Retained for 3 years from the date of resolution
When information is no longer needed, we securely delete or anonymize it, unless legal obligations require us to retain it longer.
9. Sensitive information
Our services are not directed to individuals under 13 years of age.
We do not knowingly collect information from children under 13. If we learn we have collected such data, we will delete it immediately.
10.Contacting Us
If you have questions, requests, or complaints about this Privacy Policy or your data:
Email: info@piancapizza.com
Address: 1072 Dixwell Ave, Hamden, CT 06514
Phone: +1 (203) 773-9703
2025 Pianca Pizza Restaurant LLC. All rights reserved.
11. Updates to this privacy policy
Privacy Policy
Effective Date: July 17, 2025
Pianca Pizza Restaurant LLC
1072 Dixwell Ave, Hamden, CT 06514
Email: info@piancapizza.com
Phone: +1 (203) 773-9703
12. Additional info
We may update this Privacy Policy from time to time.
Changes will be posted on this page with a revised "Effective Date." Your continued use of our services after changes means you accept the updated policy.